Frequently Asked Questions

WHAT ARE BÉIS BUSINESS HOURS?

Our team is available Monday through Friday, 9am-5pm. You can also reach us via live chat on our website.

WHERE CAN I BUY BÉIS PRODUCTS?

You can purchase BÉIS products directly on beisproducts.com and at select retail partners nationwide.

HOW DO I RETURN OR EXCHANGE MY PRODUCT?

For details on returns and exchanges, please visit our Return & Exchange Policy.
To start a return or exchange, click here.

WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?

Our luggage (Carry-On & Check-In) includes a Limited Lifetime Luggage Warranty. View full details and qualifications on our Warranty Page.

E-GIFT CARD TERMS & CONDITIONS

Learn more about our e-gift cards, including terms and conditions, at beisproducts.com. Gift cards purchased in the U.S. store may not be valid in other regional stores.

HOW DO I CHECK MY E-GIFT CARD BALANCE?

Check your e-gift card balance anytime at beisproducts.com.

PROMOTION DETAILS

Discounts cannot be combined. Free shipping thresholds apply based on post-discount value. Promotions and terms are subject to change.